Privacy Policy

The Sentosa Resort & Spa (TSRS) is committed to ensuring your personal information is protected. TSRS understands and appreciates you are concerned about your privacy and about the confidentiality and security of information we may collect about you. This privacy policy statement (“Privacy Policy Statement”) will explain how we go about using and safeguarding personal information collected from you, or that you provide to TSRS or its affiliates via this The Sentosa Resort & Spa Site and services.

A reference to “this The Sentosa Resort & Spa Site" is to the website owned and operated by The Sentosa Resort & Spa Pte Ltd ("TSRS") and located at or such other URL as may be designated by TSRS from time to time.

In addition to this Privacy Policy Statement, there may also be specific and additional privacy provisions, which apply to our collection and use of your personal information e.g. information provided when entering a competition, subscribing to a newsletter, or participating in a survey. If there is any inconsistency between this Privacy Policy Statement and those specific and additional provisions, the specific and additional provisions will prevail.

The information we collect about you
The types of personal information we collect about you will depend on what services you use or products you acquire. This may include collecting your name and address, your email address, your contact address, your contact number, credit card details and, where you have the option to comment on our services or products, whatever other information you choose to supply to us. If you contact us, we may keep a record of that correspondence.

Other information we may collect and process about you include the following:

• Information derived from cookies (small text files placed on our computer which uniquely identify your browser the next time you visit this The Sentosa Resort & Spa Site, save where you disable cookies or otherwise manage them, or do not use any TSRS services which require cookies to be enabled.

• Information gathered automatically by our computer systems programmed to gather certain anonymous data to help us understand how this The Sentosa Resort & Spa Site is being used and how we can improve it. This automatically gathered data includes your computer’s IP or “Internet Protocol” address, browser type, browser language, the pages visited, previous or subsequent sites visited, length of user sessions, access status or conditions.

• Information that is gathered through registration that you specifically give TSRS.

How we use your information and whom we may disclose it to

The information that we collect about you is used to help you access the services or acquire the goods that TSRS provides more easily. TSRS will use reasonable endeavours to keep the information we collect from you confidential. We do not sell, rent, loan, trade or lease the addresses stored in our database to any third parties. We may disclose the personal information, other information or data we collect from you if:

• disclosure of information to our service providers, agents or business partners and affiliates that we work with in connection with our business;

• in circumstances where we believe that disclosure is required under the law, to cooperate with regulators or law enforcement authorities; or to enforce our Terms of Use or other agreements; or to protect our rights, property or safety of TSRS, our customers or others. The foregoing includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk protection;

• in the event that TSRS or substantially all of its assets are acquired by or merged with another company, your personal information may become subject to a different privacy policy;

• TSRS may contract with third parties who do analysis and development on our behalf. We may share your information with such a third party provided that such third party uses the information only to perform services as requested by TSRS and agrees to maintain the information as strictly confidential.

• We may also use your information to send you promotional material, which you may find of interest. If you do not wish to receive any such material you may simply choose to "unsubscribe" from our mailing lists and no further material will be sent to you.

Storage of data
Any personal information that we collect about customers including email addresses will be kept in a database of the TSRS. TSRS will take all steps reasonably necessary to ensure that the database is treated securely and in accordance with this Privacy Policy Statement, and to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data.

Our security procedures
Once we receive personal information from you, we take all reasonable steps to ensure that all information we collect, use or disclose is accurate, up-to-date and stored in a secure environment and accessed only by authorised persons. Your personal information is password-protected from unauthorized access or use whenever such information is stored in our systems. In addition, this information is only kept on servers that are located behind a “firewall”, which protects their contents from outside users. Where you may be requested to provide sensitive information (such as credit card numbers etc) through this The Sentosa Resort & Spa Site, such information would be encrypted and protected with industry standard SSL (secure socket layer) communication protocol.

We require our privacy standards to be observed by external parties who provide services to us and who may come into contact with your information. While we encourage all parties involved to adhere to our privacy standards, we cannot and do not assume any responsibility for any actions or omissions of third parties, including the manner in which they use information received either from TSRS or independently.

Your Responsibility
Please note that you play an important and substantial part in protecting the security and confidentiality of your personal information. Where we have given you (or you have chosen) a password which enables you to access any TSRS service, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

We would advise you that the transmission of information via the internet is not completely secure, and may be intercepted or accessed by unauthorized third parties. While we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to any TSRS service; any transmission is at your own risk. It is your responsibility to take all necessary security precautions to ensure the integrity of your computer system, to minimize the risks of third parties gaining unnoticed access to your computer system, and to protect your computer system from viruses and other malicious code.

Outside Links
This Privacy Policy Statement only applies to this The Sentosa Resort & Spa Site. This The Sentosa Resort & Spa Site may contain links to third party websites which are outside our control. These sites may also collect information about you, and use this information according to their privacy practices which may differ from this Privacy Policy Statement. Once you are outside this The Sentosa Resort & Spa Site, any information you submit is outside of our control.

TSRS reserves the right to modify this Privacy Policy Statement at any time. Continued use of this The Sentosa Resort & Spa Site or any TSRS service provided herein signifies acceptance of any such modification.

We take the privacy of your information seriously and it is important that you understand how we manage your personal information. If you have any questions or comments in relation to this Privacy Policy Statement or if you wish to access your personal information or update it please contact us at +65 6275 0331 , our resort based in Singapore.

You should provide us with as much details as possible about the particular information sought, in order to help us retrieve it. An access fee may be charged. If TSRS does not allow you to access your personal information we will provide you with the reasons for our decision.

TSRS shall use all reasonable endeavours to adhere to the following Privacy Principles:

1. TSRS only collects personal information by fair, lawful and non-intrusive means.

2. TSRS endeavours to use or disclose information for the purpose for which it was collected unless the person has provided permission to send direct marketing material.

3. TSRS takes reasonable steps within the boundaries of accepted everyday work practises to ensure that the personal information it collects, uses or discloses is accurate, complete and up-to-date.

4. TSRS implements systems that protect the personal information it holds from misuse and loss and from unauthorised access, modification or disclosure.

5. TSRS does not collect sensitive information unless the individual has consented, unless it is required by law – or in other special specified circumstances, for example relating to health services provision and individual or public health or safety.

Terms of Use
1. A reference to “The Sentosa Resort & Spa Site” is to all web pages there under, including the content, information, applications, programmes, images, links, sounds, graphics, video and other materials which may be displayed therein and the functionalities or services provided therein (collectively the “Content”). “You” refers to such party who is given access or use of The Sentosa Resort & Spa Site (“TSRS”).

Acceptance of Terms
i. The use of The Sentosa Resort & Spa Site is subject to the terms and conditions set out herein (“Terms of Use”). By accessing The Sentosa Resort & Spa Site and the Content, you agree to be bound by these Terms of Use. If you do not agree to these Terms of Use, do not access or use this The Sentosa Resort & Spa Site.

2. Use of The Sentosa Resort & Spa Site
i. You agree to comply with the guidelines, notices and instructions pertaining to the use of The Sentosa Resort & Spa Site issued by TSRS from time to time. TSRS reserves the right to revise these Terms of Use at any time, and users of The Sentosa Resort & Spa Site are deemed to be aware of and bound by any changes to these Terms of Use upon their publication on The Sentosa Resort & Spa Site.

ii. You agree and undertake NOT to:
a. use any software or material that contains a virus or damaging component which may corrupt The Sentosa Resort & Spa Site’s data or interfere with the operation of The Sentosa Resort & Spa Site;

b. transmit any materials or information through The Sentosa Resort & Spa Site which are or may be offensive, indecent, defamatory or which may not be lawfully disseminated under applicable laws or which you know or have reason to suspect, contains any viruses or damaging components which may detrimentally interfere with The Sentosa Resort & Spa Site or the operation of The Sentosa Resort & Spa Site; or

c. use The Sentosa Resort & Spa Site other than in conformance with the acceptable use policies of any connected computer networks and any applicable internet standards.

3. Intellectual Properties
i. The intellectual property rights in the Content and The Sentosa Resort & Spa Site are owned, licensed to or controlled by TSRS or its licensors. TSRS aggressively enforces its intellectual property rights to the fullest extent of the law.

ii. Any reproduction, republication or distribution of any of the Content of The Sentosa Resort & Spa Site without the express written consent of TSRS is prohibited. Without prejudice to the generality of the foregoing, no part or parts of The Sentosa Resort & Spa Site or any Content may be displayed, broadcast, hyperlinked, mirrored, framed, transferred or transmitted in any manner or by any means or stored in an information retrieval system without the prior written permission of TSRS or other copyright owners. Permission will only be granted to you to download, print or use the Content for personal, non-commercial uses, provided that you do not modify the Content and that you retain all copyright and other proprietary notices contained in the Content.

iii. The name of “The Sentosa Resort & Spa” and the components of its logo are registered trademarks, owned by the following company:

The Sentosa Resort & Spa
2 Bukit Manis Road Sentosa
Singapore 099891

iv. The Sentosa Resort & Spa Site may display, contain or make reference to trademarks, service marks, trade names, logos, and patents, trade secrets, copyright, technologies, products, processes or other proprietary rights of TSRS and / or other parties. Nothing on The Sentosa Resort & Spa Site should be construed as granting, by implication, estoppel, or otherwise, any license or right to use the name of TSRS or any trademarks, service marks, trade names, logos, patents, trade secrets, copyright, technologies, products, processes or other proprietary rights of TSRS and / or other parties, without the prior written permission of TSRS or other applicable owner. TSRS expressly prohibits the use of the name of TSRS and any other trademark, service marks, trade names or logos owned by TSRS in any manner, without the prior written permission of TSRS.

v. With respect to all contents of transmissions or communications you make or submit through The Sentosa Resort & Spa Site, which do not contain personal information (for personal information please see the Privacy Policy Statement), including but not limited to feedback questions, comments, suggestions and the like:

a. You shall have no right of confidentiality in such contents of transmissions or communications and TSRS shall have no obligation to protect your communications from disclosure;

b. TSRS shall be free to reproduce, use, disclose, host, publish, transmit and distribute all such contents of transmissions or communications or any part thereof to others without limitations, and you hereby grant to TSRS a non-exclusive, worldwide, royalty-free, irrevocable licence and right to do the same; and

c. TSRS shall be free to use any ideas, concepts, know-how or techniques contained in such contents of transmissions or communications for any purpose whatsoever, including but not limited to the development, production and marketing of products and services that incorporate such information.

vi. You are solely responsible for all contents of your transmissions or communications through The Sentosa Resort & Spa Site, and you hereby warrant and represent that you have the right and authority to submit such contents of transmissions or communications, and that such contents of transmissions or communications do not infringe the intellectual property rights or any other rights of any third party.

4. Warranties / Representation
i. No Binding Offer
The Content of The Sentosa Resort & Spa Site is intended for informational purposes only and does not in any case constitute a legally binding offer. For more detailed information regarding the Online Reservation Service, please check the relevant The Sentosa Resort & Spa Site and its overview section.

ii. No Reliance (Accuracy, Reliability and Completeness of Site)
While TSRS makes good faith efforts to verify that the Content of The Sentosa Resort & Spa Site is accurate, complete and current, TSRS or its contractual partners make no express or implied warranty or representation (including liability towards third parties) as to its accuracy, reliability or completeness, and expressly disclaims any liability for errors, delays or omissions in the Content or for any action taken in reliance on the Content.

iii. TSRS reserves the right to, from time to time and without giving any reason or prior notice, change, upgrade, modify, add, cancel, suspend or discontinue the provision of or remove, whether in whole or in part, this The Sentosa Resort & Spa Site or Content or any information, functionalities, documents, products, services and other material (including any software and these Terms of Use) available on The Sentosa Resort & Spa Site, and shall not be liable if any such change, upgrade, modification, addition, cancellation, suspension or removal prevents you from accessing this The Sentosa Resort & Spa Site or associated information, functionalities, documents, products or services.

iv. The Sentosa Resort & Spa Site contains information on TSRS’s worldwide products and services, not all of which are available in every location. A reference to a TSRS product or service on The Sentosa Resort & Spa Site does not imply that such a product or service is or will be available in your location.

5. Liability Waiver
i. Your use of The Sentosa Resort & Spa Site or reliance on any Content is at your own risk. Under no circumstances shall TSRS and / or its contractual partners, any of its affiliates, officers, directors, employees, subsidiaries or parents be liable for any loss, damages or expenses, whether direct, indirect, punitive, special, incidental, or consequential damages or economic loss, and including, without limitation, lost revenues or lost profits, whatsoever or howsoever caused (regardless of the form of action) arising directly or indirectly out of or in any way connected to the access to or use of, reliance on, or inability to access or use, the Content or The Sentosa Resort & Spa Site, or resulting from the access to, or inability of access to linked web sites, whether based on contact, tort, strict liability or otherwise, even if TSRS and / or its suppliers has / have been advised of the possibility of damages.

ii. The Content of The Sentosa Resort & Spa Site is provided 'AS IS' and ‘AS AVAILABLE’ without warranty of any kind, either express or implied, including, but not limited to, the implied warranties of title, merchantability, satisfactory quality or fitness for a particular purpose, or non-infringement of third party rights.

6. No Warranty For Virus-Free Content
i. TSRS assumes no responsibility for, and makes no warranty that, any of the Content or that The Sentosa Resort & Spa Site will be provided uninterrupted or error-free, that any identified defects will be corrected, or that The Sentosa Resort & Spa Site (including its Content) or the servers that make it available will be free of any viruses or other malicious, destructive corrupting code, agent, program, macros or other harmful components.

7. Links
i. No responsibility for or endorsement of linked web sites
The Sentosa Resort & Spa Site may contain links to other web sites or content on the Internet, which are owned or operated by third parties. Such linked web sites or content are not under the control of TSRS and TSRS is not responsible for the information, products, services or other material obtained on such other web sites and will not be liable for any damages arising from the access to or use of such a web site. The inclusion of these links does not imply an endorsement of the linked sites, the content therein including any linked addresses. You agree that your access to or use of such linked web sites or content is entirely at your own risk.

ii. No linking without consent of TSRS
The insertion of a hyperlink to The Sentosa Resort & Spa Site, on any other website or webpage or “mirror” of the content on any other server is prohibited without express, prior written consent of TSRS.

8. Data Security on the Internet
i. General Information

Please take into consideration that the World Wide Web is a publicly accessible system. TSRS does not warrant the security of any information transmitted by you or to you through The Sentosa Resort & Spa Site. Each time personal information is made available online this is done at your own risk, and you accept the risk that any information transmitted or received through this The Sentosa Resort & Spa Site might be lost under way or may be accessible to unauthorised third persons. Transactions over the Internet may be subject to interruption, transmission blackout, delayed transmission due to Internet traffic or incorrect data transmission due to the public nature of the Internet.

ii. Browsing
The Sentosa Resort & Spa Site is not configured to collect any identifiable personal information from the visitor while browsing on it. It collects information for general statistical purposes only. Unless you voluntarily provide TSRS with your personal information (for example your first and last name, title, mailing address, e-mail address, telephone and fax number, language, employer, business title, divers preferences regarding accommodation and travel habits or other personal identifying information), it will not be available to TSRS.

iii. Internet Protocal (IP) Address
Every time you browse the Internet an IP address is automatically assigned to your computer. When users request a page from The Sentosa Resort & Spa Site, TSRS’s servers log the user's current IP address. IP addresses are used to diagnose problems.

iv. Cookies
The Sentosa Resort & Spa Site puts to use 'cookie' technology. These cookies are designed to facilitate your visit on The Sentosa Resort & Spa’s Site.

v. Encryption System
When you provide personal information as for example your name, address or credit card number while making a reservation, your information is encrypted. After your information reaches TSRS, it is stored on a secure server that resides behind a firewall. The firewall is designed to block access to this data from outside TSRS.

9. Personal Data and Privacy
i. Data protection is very important to TSRS and the personal information (any personally identifiable information relating to you) of our customers is treated confidential, in accordance with our Privacy Policy Statement. When we need to collect information from you, we generally ask you to voluntarily supply us with the required data.

ii. Please note that your acceptance of our Privacy Policy Statement is a condition of these Terms of Use.

10. Force Majeure
TSRS shall not be liable for any non-performance, error, interruption or delay in the performance of its obligations or in The Sentosa Resort & Spa Site’s operation, or for any inaccuracy, unreliability or unsuitability of The Sentosa Resort & Spa Site’s Contents if this is due, in whole or in part, directly or indirectly to an event or failure which is beyond its reasonable control (which includes without limitation acts of God, natural disasters, acts of any government or authority, power failures, and the acts or a party for whom TSRS is not responsible for).

11. Delegation
TSRS may delegate the performance of any of its functions in connection with The Sentosa Resort & Spa Site and reserves the right to use any agents on such terms as it deems appropriate.

12. Termination
You agree that TSRS may, at its sole discretion, deny you access to The Sentosa Resort & Spa Site for any reason, including without limitation, if TSRS believes that you have violated or acted inconsistently with any terms or conditions set out herein, or if in TSRS’s opinion or the opinion of any regulatory authority, it is not suitable to continue providing the services relating to The Sentosa Resort & Spa Site.

13. Governing Law and Jurisdiction
By accessing and using any services of The Sentosa Resort & Spa Site, you and TSRS agree that all matters relating to and / or any disputes arising out of your access to, or use of The Sentosa Resort & Spa Site shall be governed by and interpreted and construed and enforced exclusively in accordance with the laws of Singapore, without regard to the conflicts of law principles thereof and the 1980 Vienna Convention, and you hereby submit to the non-exclusive jurisdiction of the Singapore Courts.

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Privacy Policy

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